Shipping
1. Order Processing Time
- All orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or U.S. public holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped.
2. Shipping Methods & Estimated Delivery
| Shipping Region | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Mainland USA (continental U.S.) | Free | 3–5 business days |
| Hawaii & Alaska | Not Available | — |
Attention:
Shipping is not available to military addresses (APO, FPO, DPO), P.O. Boxes, or locations including PR, AK, HI, GU, AA, AE, and AP.
For Mainland USA shipments, carrier: FedEx.
Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
3. Order Tracking
- After your order is shipped, you will receive a tracking number via email.
- You can track your package on the carrier’s website.
- For any questions regarding tracking, please contact us at service@montvoorugs.com.
4. Shipping Restrictions
- We ship only to valid street addresses within the United States.
- P.O. Boxes and military addresses (APO, FPO, DPO) are not supported.
5. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of delivery.
- Please provide your order number and, if applicable, photos of the damaged item.
- We will work with the carrier to resolve the issue and may offer a replacement or refund.
6. Changes to Shipping Policy
- We reserve the right to update this shipping policy at any time.
- Any changes will be reflected on this page.
7. Shipping Origin
- To provide a faster and more reliable shopping experience, all products are shipped from our local warehouses in the United States.
8. Customs & Taxes
- All prices shown on our website are tax-inclusive, with no additional fees required upon delivery.
