Shipping

1. Order Processing Time

• All orders are processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or U.S. public holidays will be processed on the next business day.
• You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Estimated Delivery

Attention:

Shipping is not available to military addresses (APO, FPO, DPO), P.O. Boxes, or locations including PR, AK, HI, GU, AA, AE, and AP.

For Mainland USA shipments, carrier: FedEx.

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

3. Order Tracking

• After your order is shipped, you will receive a tracking number via email.
• You can track your package on the carrier’s website.
• For any questions regarding tracking, please contact us at service@montvoorugs.com.

4. Shipping Restrictions

• We ship only to valid street addresses within the United States.
• P.O. Boxes and military addresses (APO, FPO, DPO) are not supported.

5. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 7 days of delivery.
• Please provide your order number and, if applicable, photos of the damaged item or packaging.
• If your order includes Order Protection, eligible shipping-related issues such as loss, theft, or damage during transit should be submitted through the Order Protection claim process.
• If you did not purchase Order Protection, please contact us at service@montvoorugs.com, and our team will review the issue and work with the carrier when applicable.

6. Order Protection

• Optional Order Protection may be available at checkout to help protect eligible shipments against loss, theft, or damage during transit, subject to the applicable Order Protection terms.
• If you purchased Order Protection and experience an eligible shipping-related issue, please Start a Claim .
• Please provide the requested order and shipment information when submitting your claim.
• Order Protection fees are non-refundable once the order has shipped, as coverage begins when the package enters transit.
• Order Protection applies to eligible shipping-related incidents and does not replace our standard return and refund policy for unwanted, incorrectly sized, or non-defective products.

7. Changes to Shipping Policy

• We reserve the right to update this shipping policy at any time.
• Any changes will be reflected on this page.

8. Shipping Origin

• To provide a faster and more reliable shopping experience, all products are shipped from our local warehouses in the United States.

9. Customs & Taxes

• All prices shown on our website are tax-inclusive, with no additional fees required upon delivery.