Shipping
1. Order Processing Time
- All orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or U.S. public holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped.
2. Shipping Methods & Estimated Delivery
| Shipping Region | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Mainland USA (continental U.S.) | Free | 3–5 business days |
| Hawaii & Alaska | Not Available | — |
Attention: Shipping is not available to military addresses (APO, FPO, DPO), P.O. Boxes, or locations including PR, AK, HI, GU, AA, AE, and AP.
Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
3. Order Tracking
- After your order is shipped, you will receive a tracking number via email.
- You can track your package on the carrier’s website.
- For any questions regarding tracking, please contact us at service@montvoorugs.com.
4. Shipping Restrictions
- We ship only to valid street addresses within the United States.
- P.O. Boxes and military addresses (APO, FPO, DPO) are not supported.
5. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of delivery.
- Please provide your order number and, if applicable, photos of the damaged item.
- We will work with the carrier to resolve the issue and may offer a replacement or refund.
6. Changes to Shipping Policy
- We reserve the right to update this shipping policy at any time.
- Any changes will be reflected on this page.
7. Shipping Origin
- To provide a faster and more reliable shopping experience, all products are shipped from our local warehouses in the United States.
8. Customs & Taxes
- All prices shown on our website are tax-inclusive, with no additional fees required upon delivery.
